Shipping Policy
📥 Digital Delivery Policy
In the name of Allah, the Most Gracious, the Most Merciful
We provide Islamic books in digital format (PDF) to ensure easy and instant access to beneficial knowledge.
1. Delivery Method:
All products are delivered digitally in PDF format. No physical shipping is involved.
2. Delivery Time:
Once your payment is successfully confirmed, you will receive:
A download link, or
Access via email or your account dashboard
This usually happens within a few minutes.
3. Access & Usage:
Customers are granted access to the purchased book for personal use only.
4. Technical Issues:
If you face any difficulty downloading or opening the file, please contact us immediately. We will provide full support.
Refund Policy
💰 Refund Policy
In the name of Allah, the Most Gracious, the Most Merciful
Due to the nature of digital products, our refund policy is as follows:
1. General Rule:
All sales are final. Digital products (PDF books) are non-refundable once delivered.
2. Exceptions:
We will gladly assist you in the following cases:
The file is corrupted or does not open
You received the wrong book
The file is not accessible at all
In such cases, we will either:
Provide the correct/replacement file, or
Issue a refund where appropriate
3. Reporting Time:
Any issue must be reported within 24 hours of purchase.
4. Ethical Commitment:
We operate with honesty and fairness in accordance with Islamic principles, and we expect the same integrity from our customers.
Cancellation / Return / Exchange Policy
🔄 Cancellation / Return / Exchange Policy
In the name of Allah, the Most Gracious, the Most Merciful
As we provide digital Islamic books (PDF format), our cancellation, return, and exchange policy is defined as follows:
1. Order Cancellation:
Orders can only be canceled before the payment is completed.
Once the payment is confirmed and the digital product is delivered, the order cannot be canceled.
2. Returns:
Due to the nature of digital products, returns are not accepted once the file has been delivered or accessed.
3. Exchanges:
Exchanges are only applicable in the following cases:
You received the wrong book
The file is corrupted or not accessible
There is a technical issue preventing usage
In such cases, we will provide the correct or functional file promptly.
4. Responsibility of the Customer:
Customers are advised to carefully review the product details before purchasing.
5. Ethical Policy:
We operate with honesty and fairness in accordance with Islamic principles.
We kindly expect our customers to act with integrity and avoid misuse of this policy.
7. Contact & Support:
If you face any issues, don't hesitate to get in touch with us within 24 hours of purchase. We are here to assist you.